FAQs
How do I place an order?
First, click on the product's image or name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “Buy Now” button to proceed to checkout directly, or “Add to Cart” and pay for the items after you're done browsing. You can view your cart by clicking on the cart button in the upper right-hand section of every page.
How do I pay for my purchase?
We accept all major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB. You can also opt for PayPal to pay for your order.
How do I change or cancel my order after I’ve placed it?
In-stock items normally ship within 1-5 business days after an order has been placed. We accept changes and cancellations on orders that have not yet shipped or if the items are on backorder.
To change or cancel your order, contact our Customer Service via email . We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Click here to access our Return Policy.
Why is the price for an item different from when I added it to the shopping cart?
Prices are subject to change—including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar
English ones instead. For example, you may change letter "?" to "c".
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
How long does shipping take & how can I track my package?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
After placing an order, you will receive email updates about your purchase. The “Order Confirmation” email confirms that we have received your order and includes the order number and product information. The “Shipment Confirmation” email confirms that your order has shipped and includes the tracking information. The arrival time of your items depends on the designated shipping method and your shipping location.
How can I return a product?
We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. You will only need to pay the return shipping fees. Please send us an email to notify us once you ship back the product. Your order number and reason for the return must be included in the email (attach photos if necessary). A full refund will be applied after the refund/order cancellation request is received via email by Customer Service and the product is returned to us.
What if I received damaged or incorrect merchandise?
If you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos of the damage (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date or we may work with you to find a suitable replacement.
I created an account but forgot my password. How can I get my password or create a new one?
You can easily reset your password by clicking here. If you have any trouble, please send us an email
How can I be removed from the email list?
Please click the unsubscribe link at the bottom of our emails, or send us an email that includes the email address you want to remove and “Unsubscribe” as the subject line.
Is your website secure?
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card info and sign-in password, is stored in an encrypted format at all times.
This website and, more importantly, all user information is further protected by a multilayer firewall-based security system.
